10wi Terms & Conditions

Definitions

In these Terms and Conditions, the following terms shall have the meanings ascribed to them below, unless the context clearly requires otherwise:

• "10wi" or "Platform" refers to the online casino and sports betting platform operated at 10wi.net and all associated sub-domains, mobile-optimised versions, and application interfaces.
• "Player" or "You" means any individual who registers a verified account on 10wi and accesses its services.
• "Account" means the personal account created by a Player upon successful registration and CNIC-based verification on 10wi.
• "Real-Money Balance" means PKR funds deposited by a Player into their 10wi Account via an approved payment method.
• "Bonus Balance" means any promotional credits, free spin winnings, or cashback credits applied to a Player's Account under the terms of a specific 10wi promotion.
• "Wagering Requirement" means the total volume of qualifying bets a Player must place before a Bonus Balance becomes eligible for withdrawal as cash.
• "KYC" means Know Your Customer — the identity and age verification process conducted by 10wi prior to granting withdrawal access and at periodic intervals thereafter.
• "Prohibited Person" means any individual under the age of 21, any person self-excluded from 10wi, and any person accessing the Platform from a jurisdiction where online gambling is prohibited by applicable law.

Eligibility & Account Registration

2.1 Minimum Age

You must be at least 21 years of age to register an account or participate in any real-money activity on 10wi. By completing the registration process, you represent and warrant that you are 21 years of age or older. 10wi reserves the right to request documentary proof of age at any time, and to suspend or permanently close any account where the Player is found to be under 21 years of age.

2.2 One Account Per Person

Each individual may register only one account on 10wi. Accounts are non-transferable and may not be shared. 10wi employs device fingerprinting, IP analysis, and payment method cross-referencing to identify duplicate accounts. Any account identified as a duplicate will be closed and any balances, bonuses, or winnings held in that account may be forfeited.

2.3 Registration Information

You are required to provide accurate, complete, and current information during registration, including your full legal name as it appears on your Pakistani CNIC, your registered mobile number, and a valid email address. You accept responsibility for maintaining the accuracy of this information and must promptly notify 10wi of any changes, particularly changes to your registered mobile number which is used for account authentication and withdrawal confirmation.

2.4 Prohibited Persons

Registration and use of 10wi is prohibited for employees of 10wi and their immediate family members, individuals who are the subject of an active self-exclusion order on 10wi, and any individual in a jurisdiction where participation in online gambling constitutes a criminal offence under applicable local law. It is your sole responsibility to ensure that your use of 10wi is lawful under the laws applicable to you.

Account Verification (KYC)

10wi operates a mandatory Know Your Customer process for all accounts. Withdrawal access will not be granted until KYC is completed to 10wi's satisfaction. KYC verification typically requires the following documents, submitted digitally through the 10wi account portal:

• A clear colour photograph or scan of both sides of your valid Pakistani CNIC.
• Proof of the payment method used for deposits (e.g., a screenshot of your JazzCash or EasyPaisa account showing your registered mobile number).
• A selfie photograph holding your CNIC, if requested by the 10wi verification team.

10wi reserves the right to request additional documentation at its sole discretion, including at any point after the initial KYC is passed, as part of ongoing due diligence obligations. Failure to provide requested documentation within the specified timeframe may result in the suspension of withdrawal access or account closure.

Use of the Platform

4.1 Permitted Use

You may access 10wi solely for your own personal, non-commercial entertainment. You may not access 10wi on behalf of any third party, operate the Platform as a business service, or permit any other person to use your account credentials.

4.2 Prohibited Conduct

The following conduct is strictly prohibited on 10wi and constitutes grounds for immediate account suspension and forfeiture of funds:

• Use of automated betting software, bots, scripts, or artificial intelligence tools to place wagers or navigate the Platform.
• Collusion with other players or with any 10wi employee to gain an unfair advantage.
• Exploitation of software errors, game glitches, or miscalculated odds. Any winnings derived from a demonstrable technical error are void and will not be paid out.
• Bonus abuse, including the use of multiple accounts to claim the same promotion, the use of low-risk or arbitrage betting strategies specifically designed to convert bonus credits to cash with minimal risk, or structuring deposits to meet minimum thresholds for bonus eligibility without genuine play intent.
• Any attempt to launder money, conduct fraud, or use the Platform in connection with any criminal activity.
• Using a VPN, proxy server, or other technology to mask your true geographic location or to circumvent access restrictions.

4.3 Account Security

You are solely responsible for maintaining the confidentiality of your 10wi account credentials. 10wi will not be liable for any losses resulting from unauthorised access to your account where such access results from your failure to safeguard your login details. You must notify 10wi support immediately upon becoming aware of any actual or suspected unauthorised access to your account.

Deposits & Withdrawals

5.1 Approved Payment Methods

10wi accepts deposits and processes withdrawals exclusively via the payment methods listed on the Platform at the time of transaction. Approved methods for Pakistani players currently include JazzCash, EasyPaisa, HBL bank transfer, UBL bank transfer, Meezan Bank transfer, USDT (TRC-20), and Bitcoin. 10wi reserves the right to add or remove payment methods at any time without prior notice.

5.2 Deposit Rules

All deposits must be made from a payment account registered in your own name. Third-party deposits — i.e., funds sent from a JazzCash or EasyPaisa account not registered to the verified account holder — are strictly prohibited and will trigger a compliance review. Minimum and maximum deposit limits are displayed within the 10wi account cashier and may vary by payment method.

5.3 Withdrawal Rules

Withdrawal requests may only be submitted once KYC verification is complete. Withdrawals are processed to the same payment method used for deposits wherever possible, in compliance with anti-money-laundering requirements. 10wi targets same-day processing for withdrawal requests submitted before the stated daily cut-off time, subject to verification status and payment provider processing times.

5.4 Unclaimed Balances

If your 10wi account remains inactive (no login and no transaction) for a period of 12 consecutive months, an inactivity fee of PKR 200 per month will be deducted from any remaining real-money balance. Accounts with a zero balance after the applicable inactive period may be closed by 10wi with prior notice sent to the registered mobile number or email address on the account.

Bonuses & Promotions

6.1 Eligibility

Promotional offers available on 10wi are subject to individual eligibility criteria published alongside each promotion. Unless otherwise stated, bonuses are available to verified players who have made at least one qualifying deposit. Players who are self-excluded, account-restricted, or in violation of these Terms are not eligible for promotions.

6.2 Wagering Requirements

All bonuses carry a wagering requirement, which is the total bet volume a Player must generate using the bonus amount before the resulting balance qualifies for withdrawal. The specific wagering multiplier applicable to each promotion is stated within the individual promotion terms accessible on the 10wi Bonus page. Unless explicitly stated, free spin winnings are subject to the same wagering requirements as deposit match bonuses.

6.3 Game Contributions

Not all games contribute equally toward meeting a wagering requirement. The contribution rate for each game type is specified in the relevant promotion terms. As a general guide, slot games typically contribute 100% of bet value toward wagering requirements, while live casino table games and sports betting markets may contribute at a lower rate or may be excluded entirely from wagering requirement calculations.

6.4 Bonus Expiry

Bonus balances and associated free spins that are not activated or used within the time period specified in the applicable promotion terms will expire automatically and be removed from your 10wi account without compensation. It is your responsibility to check and use promotions within their stated validity window.

6.5 Abuse & Misuse

10wi reserves the right to refuse, cancel, or reclaim any bonus where it has reasonable grounds to suspect that the bonus has been claimed or used in a manner inconsistent with the spirit of the promotion, including but not limited to bonus abuse through low-risk betting patterns. 10wi's determination on bonus eligibility and abuse matters is final.

Sports Betting Rules

7.1 Bet Acceptance

All bets placed on 10wi's sports betting markets are subject to acceptance by 10wi. A bet is not confirmed until a bet reference number is issued to the Player and the stake has been deducted from the relevant account balance. 10wi reserves the right to refuse or limit any bet at its sole discretion, including bets on markets where 10wi identifies a potential conflict of interest or an unusual pattern of wagering activity.

7.2 Void Bets

A bet may be declared void and the stake returned to the Player's account in the following circumstances: the event is cancelled or postponed and does not restart within a timeframe specified by 10wi's market rules; the bet was placed after the relevant event had already commenced (unless the market was explicitly an in-play market); or the bet was placed on a market that was offered in error.

7.3 Live Betting

In-play betting markets on 10wi, including live PSL cricket markets and live UFC fight markets, reflect odds updated in real time. Network latency and connectivity issues on the Player's device may result in bets being placed at odds that no longer accurately reflect live match conditions. 10wi is not liable for latency-induced discrepancies between displayed and accepted odds beyond the tolerance specified in the live betting rules for each market.

7.4 Obvious Errors

Any bets placed at odds that are clearly erroneous — for example, odds that are materially inconsistent with the true probability of an outcome due to a data feed error or system fault — will be settled at the correct odds or declared void, at 10wi's discretion. Winnings generated from obviously incorrect odds are not payable.

Casino Game Rules

All casino games available on 10wi — including slot titles, live dealer table games, and specialty games such as Monster Dice and Andar Bahar — are governed by the individual game rules displayed within each game interface. In the event of a conflict between these Terms and individual game rules, the game-specific rules shall prevail for matters concerning game mechanics and payout calculations.

10wi's casino games use certified Random Number Generator (RNG) technology, independently audited for statistical fairness. The published Return to Player (RTP) percentage for each slot and RNG table game represents the theoretical long-run average return and does not guarantee any specific outcome in any individual game session. Past game results have no bearing on future outcomes.

Responsible Gaming

10wi is committed to promoting responsible gambling across its entire player base. 10wi provides the following self-management tools to all verified account holders at no cost, accessible directly from the account settings panel:

• Deposit Limits: Players may set daily, weekly, or monthly deposit limits on their account. Limits take effect immediately. Requests to increase a limit are subject to a 72-hour cooling-off period.
• Loss Limits: Players may set a maximum loss threshold per session or per calendar period. When the threshold is reached, the Player will be unable to place further real-money wagers until the limit period resets.
• Session Time Reminders: Players may enable notifications at 30, 60, or 90-minute intervals to track time spent on the Platform.
• Cooling-Off Period: Players may request a temporary suspension of their account for a period of between 1 and 30 days. During this period, login access is disabled and no marketing communications will be sent.
• Self-Exclusion: Players may request permanent self-exclusion from 10wi by contacting support. Self-exclusion is irrevocable for a minimum period of 6 months, after which reactivation requires a written request and a 24-hour reflection period.

For detailed guidance on responsible gaming resources, please refer to 10wi's dedicated Responsible Gaming page. If you believe your gambling has become harmful, please use these tools or contact 10wi support immediately.

Account Suspension & Closure

10.1 Suspension by 10wi

10wi reserves the right to suspend any account, immediately and without prior notice, where it has reasonable grounds to suspect a breach of these Terms, fraudulent activity, money laundering, bonus abuse, provision of false registration information, or any other conduct that 10wi determines to be detrimental to the integrity of the Platform or harmful to other players.

10.2 Consequences of Suspension

During a suspension period, the Player will be unable to place wagers, request withdrawals, or access any account features. If a full investigation confirms a material breach of these Terms, 10wi may permanently close the account and forfeit any bonus balances. Real-money balances may be returned to the Player after deducting any amounts owed to 10wi arising from the breach, subject to applicable legal holds.

10.3 Voluntary Account Closure

Players who wish to close their 10wi account voluntarily should contact the support team. Upon receiving a closure request, 10wi will process any outstanding withdrawal of real-money balance and close the account within 5 business days. Bonus balances are forfeited upon voluntary closure unless the applicable wagering requirement has already been met in full.

Intellectual Property

All content on the 10wi Platform — including but not limited to game software, brand assets, logos, graphics, text, promotional materials, and the underlying software architecture — is the intellectual property of 10wi or its licensed suppliers. You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for personal, non-commercial purposes in accordance with these Terms.

You may not copy, reproduce, distribute, republish, or create derivative works based on any content from 10wi without prior written consent from 10wi. Scraping, data mining, or automated extraction of any content from 10wi is expressly prohibited.

Limitation of Liability

To the fullest extent permitted by applicable law, 10wi shall not be liable for any indirect, consequential, incidental, or punitive damages arising from your use of the Platform, including but not limited to losses resulting from network interruptions, game disconnections, or delayed transaction processing attributable to third-party payment providers such as JazzCash or EasyPaisa.

10wi's total aggregate liability to any individual Player for any claim arising under or in connection with these Terms shall not exceed the total real-money deposits made by that Player to their 10wi account in the 30-day period immediately preceding the date on which the cause of action arose.

Nothing in these Terms shall exclude or limit 10wi's liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot lawfully be excluded under applicable law.

Amendments to These Terms

10wi reserves the right to amend these Terms at any time. Where a material change is made, 10wi will provide reasonable advance notice to Players via the registered mobile number or email address on file, or through a prominent notice displayed upon login to the Platform. The effective date of any amendment will be stated clearly on the updated Terms page.

Continued use of 10wi following the effective date of any amendment constitutes acceptance of the revised Terms. If you do not agree to an amendment, you must cease using the Platform and, if applicable, request voluntary account closure before the amendment takes effect.

Governing Law & Disputes

14.1 Complaints Procedure

If you have a complaint regarding any aspect of 10wi's service — including disputed bet settlements, withdrawal delays, or account-level decisions — you should first contact 10wi's support team directly via the on-platform live chat. 10wi will acknowledge your complaint within 24 hours and aims to resolve all complaints within 5 business days of receipt. Complex matters may require up to 14 days for full resolution.

14.2 Escalation

If a complaint is not resolved to your satisfaction through 10wi's internal procedure, you may escalate the matter to the dispute resolution body designated under 10wi's international gaming licence. Details of the applicable dispute resolution body are available from 10wi support upon request.

14.3 Governing Law

These Terms and any dispute arising out of or in connection with them shall be governed by and construed in accordance with the laws applicable under 10wi's international gaming licence. You agree to submit to the exclusive jurisdiction of the competent courts or arbitral tribunals specified under that licence for the resolution of any dispute that cannot be resolved by the internal complaints or escalation procedures described above.