Responsible Gaming
at 10wi
At 10wi, we believe that gambling should always be a source of entertainment — never a source of stress, financial hardship, or harm. That is why responsible gaming is not a box-ticking exercise for us. It is built into the foundation of how the platform operates. Every tool, every policy, and every support resource on this page exists because we genuinely care about the wellbeing of our players across Karachi, Lahore, Islamabad, Faisalabad, and every city in Pakistan.
What Responsible Gaming Means at 10wi
Responsible gaming at 10wi means giving every player the information, tools, and support they need to stay in control of their gambling at all times. It means making sure that the fun of betting on a PSL match or spinning slots never crosses the line into something that damages your finances, your relationships, or your mental health.
10wi operates under an international gaming licence, and one of the core conditions of that licence is a robust responsible gaming programme. This is not something we do reluctantly — it is something we take pride in. Pakistan has a passionate community of sports fans and casino enthusiasts, and we are committed to serving that community in a way that is sustainable and genuinely safe for everyone involved.
The responsible gaming tools available at 10wi are accessible directly from your account dashboard. They are free to use, easy to activate, and — in the case of self-exclusion — cannot be overridden or reversed during the exclusion period, no matter what you request.
requirement strictly enforced
available around the clock
limit tools available
underage or problem gambling
How 10wi Protects Every Player
These are the six pillars of 10wi's responsible gaming programme — each one backed by real tools and enforced policies.
Every player who registers on 10wi must verify their identity using a valid Pakistani CNIC before any real-money transactions are allowed. Date of birth is checked against the CNIC to confirm the player is 21 or older. No exceptions. Accounts that fail age verification are permanently closed.
Players who feel they need a break from gambling can activate self-exclusion directly from their 10wi account settings. Options range from a 24-hour cooling-off to permanent closure. During a self-exclusion period, the account is locked and no deposits are possible. Marketing communications are also suspended.
10wi allows you to set daily, weekly, or monthly deposit limits and loss limits directly from your account. Once a limit is in place, it cannot be increased for at least 24 hours — giving you a cooling-off buffer before any change takes effect. Reducing a limit, however, takes effect immediately.
10wi can remind you how long you have been playing. You can set a session time limit from your account preferences. When your session reaches the limit, 10wi will display a notification prompting you to review your activity. You are always in control of whether to continue or stop.
At regular intervals during extended play sessions, 10wi sends in-app reality check notifications showing you the total amount wagered and the net result of your session so far. These brief prompts are designed to keep you grounded and aware of your actual gambling activity, not just the excitement of the moment.
Your complete betting and deposit history is available in full detail within your 10wi account at any time. Being able to clearly see your activity — wins, losses, deposits, and withdrawals — in plain PKR figures is a core part of responsible gaming. 10wi never obscures the true cost of your gambling.
The 21+ Rule — No Exceptions
The minimum age to register and play on 10wi is 21 years old. This is a hard rule, not a guideline. It applies to every player in every city across Pakistan — whether you are in Karachi, Rawalpindi, Multan, or anywhere else. Protecting young people from exposure to gambling is one of 10wi's most important responsibilities, and we enforce this rule rigorously through mandatory CNIC verification.
We recognise that parents and guardians have a role to play in protecting younger people from gambling content online. If you share a device with family members who are under 21, we strongly recommend using parental control software to block access to gambling websites, including 10wi. Keeping your login credentials private and not sharing your account details with anyone — including family members — is also essential.
You provide your full name, date of birth, mobile number, and email to create a 10wi account.
You upload a clear photo of your CNIC (front and back). Our system extracts and verifies your date of birth.
Our verification system confirms you are 21 or older before your account is cleared for real-money play.
Accounts showing signs of underage access are flagged, locked, and reviewed by our compliance team.
Zero Tolerance: Any account where underage gambling is identified will be permanently closed, all deposits will be returned, and no winnings will be paid. If you suspect an underage person is using 10wi, please contact our support team immediately at [email protected].
Take a Break — On Your Terms
Self-exclusion is one of the most powerful tools available to players who feel their gambling is becoming a problem, or who simply want to step away from the platform for a period. 10wi offers multiple self-exclusion durations to give you flexible options depending on how long a break you feel you need.
During any self-exclusion period, your account is immediately locked. You will not be able to log in, make deposits, place bets, or access any games. All promotional and marketing communications from 10wi are suspended for the duration. The exclusion period cannot be shortened — if you request a cooling-off of 30 days, the full 30 days must pass before the account can be reactivated.
How to Activate: Go to Account Settings → Responsible Gaming → Self-Exclusion. Select your preferred exclusion period and confirm. The exclusion takes effect immediately. If you are having trouble accessing settings, contact 10wi support via live chat and a member of our team will activate the exclusion on your behalf within minutes.
All Available Responsible Gaming Tools
Every tool below is available free of charge to all registered 10wi players. Access them from your account settings at any time.
Set a maximum daily, weekly, or monthly deposit amount in PKR. Limits are enforced at the payment gateway level — you simply cannot deposit more than your set limit within the specified period.
Set a maximum amount you are prepared to lose in a given period. Once your losses reach the limit, your account is temporarily locked for the remainder of that period.
Set a maximum session length. When your time is up, 10wi notifies you and gives you the option to close your session or extend by a set additional period with a confirmation step.
Receive periodic in-session notifications showing your total bets placed and net result for the current session. Available in 30-minute, 1-hour, and 2-hour intervals.
Take a 24-hour to 7-day break from the platform without fully closing your account. Your account is locked for the chosen period and automatically reactivates afterwards.
Full account lockout for 30 days up to permanent closure. Cannot be reversed during the exclusion period. Marketing suspended immediately upon activation.
Problem Gambling Self-Check
Ask yourself the following questions honestly. If you answer "yes" to two or more, it may be worth speaking to someone about your gambling habits.
If Gambling Stops Being Fun
For most players, gambling is a perfectly enjoyable form of entertainment. But for some people, it can develop into something more problematic. If you recognise the signs in yourself — or in someone you care about — the most important thing is to reach out and get support early. Problem gambling is treatable, and you do not have to face it alone.
10wi encourages any player who is concerned about their gambling to make use of the self-exclusion and limit tools described on this page. Additionally, our 24/7 customer support team is trained to handle responsible gaming concerns with sensitivity and without judgment.
If you are in Pakistan and need to talk to someone about gambling-related concerns, speaking to a counsellor or therapist who specialises in behavioural issues is a good first step. Many hospital networks in Karachi, Lahore, and Islamabad offer outpatient counselling services. Your health is always more important than any bet.
Contact 10wi Support: If you need help activating any responsible gaming tool or want to discuss your account with our team, reach us via live chat (available 24/7 when logged in) or by email at [email protected] — use subject line "Responsible Gaming" for priority routing.
Tips for Healthy Gambling Habits
Responsible gaming starts with treating gambling as entertainment — not as a way to make money or solve financial problems. Here are some practical guidelines that every 10wi player should keep in mind:
- Set a budget before you start — Decide in advance exactly how much you are comfortable spending in a session. Treat it the same way you would budget for a cinema ticket or a meal out. Once the budget is gone, the session is over.
- Never chase losses — Chasing is one of the most common traps in gambling. If you have had a bad session, the urge to keep playing to "get it back" is a sign that it is time to stop, not continue. Set a loss limit on your 10wi account so the platform enforces this for you.
- Do not gamble under emotional stress — Gambling when you are angry, sad, worried, or under financial pressure significantly increases the risk of problem gambling. Wait until you are in a calm headspace before playing.
- Keep gambling separate from other activities — Do not let gambling eat into time you would normally spend with family, friends, work, or hobbies you enjoy. If gambling is replacing social time or productive activities, that is a warning sign.
- Use the tools available — 10wi's deposit limits, session time reminders, and reality checks are all there to help you stay in control. They are not punishments — they are guardrails that protect you from impulsive decisions.
- Talk about it — If you are worried about your gambling, tell someone you trust. Keeping it hidden only makes things worse. 10wi's support team is also here to listen and help — you can speak to us in complete confidence.
Gambling at 10wi should enhance your life, not dominate it. If it is no longer fun, or if it is causing you stress rather than relaxation, that is the moment to step back and reassess. There is no shame in taking a break — it is the smart thing to do.
24/7 Live Chat
Available in your 10wi account once logged in
Email Support
[email protected]
Priority Handling
Use subject "Responsible Gaming" for immediate escalation
Professional Help
Speak to a licensed counsellor or therapist if gambling is causing distress
We Are Here to Help — Always
If you need to activate any responsible gaming tool, talk to someone about your gambling, or simply have questions about how these tools work, 10wi's support team is standing by 24/7 in English and Urdu. Your safety and wellbeing come first.