10wi Frequently
Asked Questions

10wi requires a valid Pakistani CNIC for identity and age verification. In some cases, you may also be asked for a recent utility bill or bank statement to confirm your address. All documents must be legible and match the details you provided during registration. KYC is a one-time process and typically completes within 24 hours of submission.

On the 10wi login page, click "Forgot Password" and enter your registered email address or mobile number. You will receive a password reset link via email or an OTP via SMS. Follow the instructions to set a new password. If you do not receive the reset message within a few minutes, check your spam folder or contact 10wi support via live chat.

No. 10wi strictly permits only one account per person, per household, and per device. Creating duplicate accounts violates 10wi's Terms and Conditions and may result in permanent closure of all associated accounts along with forfeiture of any balances. If you have accidentally created two accounts, contact support immediately to merge or close the duplicate.

You can request permanent account closure by contacting 10wi support via live chat or by emailing [email protected] with the subject "Account Closure Request." Alternatively, you can activate permanent self-exclusion directly from Account Settings under the Responsible Gaming section, which closes the account immediately. Any remaining balance will be refunded to your verified withdrawal method.

The minimum deposit on 10wi is Rs 500 for JazzCash and EasyPaisa transactions. For HBL, UBL, and Meezan Bank transfers, the minimum is Rs 1,000. Crypto deposits (USDT, Bitcoin) have a minimum equivalent of approximately Rs 2,000 at the prevailing exchange rate. These thresholds are set to keep 10wi accessible to players across all budget levels in Pakistan.

JazzCash withdrawals on 10wi are typically processed within 15 to 45 minutes after approval by the finance team. In most cases, funds land in your JazzCash wallet the same day. Processing times may occasionally extend to a few hours during peak periods or if your account is undergoing a routine compliance review. 10wi does not charge any fees on JazzCash withdrawals.

Yes. EasyPaisa is one of 10wi's primary payment methods for both deposits and withdrawals. Deposits via EasyPaisa are credited to your 10wi balance almost instantly. Withdrawals to EasyPaisa wallets are processed within 30 to 60 minutes on business days. Make sure the EasyPaisa number on your 10wi account matches the one linked to your mobile wallet to avoid delays.

Yes. 10wi accepts bank transfers from HBL, UBL, Meezan Bank, and several other major Pakistani banks. Bank transfer deposits are usually reflected in your 10wi account within 1 to 3 business hours after the transfer is confirmed. For faster processing, upload a payment screenshot via the deposit section. Withdrawals to bank accounts typically take 1 to 2 business days.

10wi does not charge platform fees on standard deposits or withdrawals. However, your bank or mobile wallet provider may apply their own transaction charges — these are outside 10wi's control. For crypto transactions, standard network fees (gas fees) apply and are deducted automatically. Always check your JazzCash or EasyPaisa app for any applicable service charges on their end.

10wi features a large library of slot games from top international providers, including classic 3-reel slots, modern 5-reel video slots, progressive jackpot slots, and Megaways titles. Popular categories include fruit slots, adventure themes, and licensed branded slots. You can filter games by provider, volatility, or RTP directly on the 10wi slot lobby. New titles are added regularly every month.

RTP (Return to Player) varies by game and is set by the individual game provider, not by 10wi. Most slots on the platform carry an RTP between 95% and 97%, which is in line with international industry standards. The RTP for each game is displayed in the game's information panel. 10wi does not alter or override the RTP of any game supplied by its licensed software partners.

Yes. PSL (Pakistan Super League) cricket betting is one of the most popular features on 10wi. You can bet on match winners, top batsman, total runs, wickets, and dozens of other markets for every PSL fixture. Pre-match and live in-play betting options are both available. 10wi also covers international Test matches, ODIs, T20Is, and other major cricket tournaments year-round.

Yes. 10wi's live casino section features real dealers streaming in real time from professional studio environments. Games include live baccarat, live blackjack, live roulette, live poker variants, and several game-show style titles. Live casino games are streamed in HD and are fully playable on mobile. Minimum bet levels vary by table, so there are options suitable for all types of players.

Yes. 10wi is fully optimised for mobile browsers on both Android and iOS. The entire platform — sports betting, slots, live casino, deposits, withdrawals, and account management — works smoothly on your smartphone without needing to download a separate app. Simply open your mobile browser, navigate to 10wi, and the site automatically adjusts to your screen size for a seamless experience.

The 10wi welcome bonus is awarded on your first deposit and matches a percentage of that deposit up to a specified maximum amount in PKR. To receive it, opt in during registration or on the deposit page before making your first transaction. The bonus amount is credited to your account alongside your deposit. Full terms, including the wagering requirement and eligible games, are listed on the Bonus page.

A wagering requirement (also called a playthrough requirement) means you must bet the bonus amount a set number of times before any winnings derived from it can be withdrawn. For example, a 20x wagering requirement on a Rs 1,000 bonus means you need to place a total of Rs 20,000 in qualifying bets. 10wi displays the wagering status in your account dashboard so you can track progress in real time.

Yes. All 10wi bonuses have an expiry period, which is specified in the individual promotion's terms. Typically, welcome bonuses must be wagered within 30 days of being credited. If the wagering requirement is not met within the expiry window, the bonus and any associated winnings are removed from your account. Always read the specific terms on the 10wi Bonus page before claiming any offer.

Not necessarily. Most 10wi bonuses specify which games contribute towards wagering requirements and at what percentage. Slots typically contribute 100%, while live casino games and sports bets may contribute a lower percentage or none at all. Specific game exclusions are listed in the bonus terms. Playing excluded games while a bonus is active may result in the bonus being forfeited, so always check beforehand.

The minimum age to register and play at 10wi is 21 years old. This applies to all players in Pakistan without exception. Age is verified during the mandatory CNIC verification process. Any account found to belong to a person under 21 is permanently closed, all deposits are returned, and winnings are forfeited. 10wi has zero tolerance for underage gambling.

Yes. 10wi operates under an international gaming licence, which requires the platform to adhere to strict standards for player protection, fair play, anti-money laundering compliance, and responsible gaming. The licence mandates independent audits of game RTP, segregated player funds, and a formal responsible gaming programme including self-exclusion tools — all of which are in place at 10wi.

Log in to your 10wi account and go to Account Settings, then select the Responsible Gaming tab. From there, choose Self-Exclusion and select your preferred exclusion duration — options range from 24 hours to permanent closure. The exclusion takes effect immediately and cannot be reversed during the chosen period. If you need assistance, contact 10wi live support and an agent will activate it for you within minutes.

10wi provides a full suite of responsible gaming tools: deposit limits (daily, weekly, monthly), loss limits, session time limits, reality check notifications, cooling-off periods (24 hours to 7 days), and full self-exclusion (30 days to permanent). All tools are accessible free of charge from your account settings at any time. 10wi's support team is also available 24/7 to assist with any responsible gaming concerns.

10wi offers 24/7 customer support via live chat, accessible directly from within your logged-in account. You can also reach the support team by email at [email protected]. For responsible gaming queries, use the subject line "Responsible Gaming" for priority handling. The team responds to email enquiries within 48 hours. Live chat is the fastest channel for urgent account or payment issues.