10wi Privacy Policy

Who We Are

10wi operates the online casino and sports betting platform accessible at 10wi.net and associated sub-domains. For the purposes of this Privacy Policy, 10wi acts as the data controller in respect of personal information collected from registered players and visitors to the platform. As data controller, 10wi determines the purposes for which and the means by which your personal data is processed.

10wi operates under an international gaming licence. Our data handling obligations are defined by the data protection requirements embedded within that licensing framework, as well as by our own internal privacy standards which are maintained to a level consistent with internationally recognised best practices in online gaming data governance.

Data We Collect

10wi collects personal data in two broad categories: data you provide directly, and data we collect automatically through your use of the platform.

2.1 Data You Provide Directly

• Identity Data: Your full legal name as it appears on your Pakistani CNIC, your CNIC number, and date of birth. This information is required to verify your identity and confirm that you meet the 21+ age requirement for platform access.
• Contact Data: Your registered mobile phone number and email address. These are used for account authentication, transaction confirmations, and support communications.
• Financial Data: Information about the payment methods you use to deposit and withdraw on 10wi, including your JazzCash or EasyPaisa registered mobile number, bank account details where bank transfer is used, and crypto wallet addresses where applicable. 10wi does not store full card numbers.
• KYC Documents: Photographs or scans of your CNIC (front and back) and any additional documents requested during the identity verification process, including selfie photographs submitted for liveness verification.
• Communications Data: The content of messages you send to 10wi's support team via live chat or email, including records of the issue raised and the resolution provided.

2.2 Data Collected Automatically

• Device & Technical Data: Your IP address, device type, operating system, browser type and version, screen resolution, and device identifiers. This data is used for fraud prevention and platform security.
• Usage Data: Information about how you navigate and interact with 10wi, including pages visited, games played, session duration, bet history, deposit and withdrawal records, and in-play betting activity.
• Location Data: Approximate geographic location derived from your IP address. 10wi does not collect precise GPS location data.
• Cookie Data: Data stored in cookies and similar technologies as described in Section 9 of this Privacy Policy.

How We Collect Your Data

10wi collects your personal data through the following channels:

• Registration: When you create a 10wi account, you provide your name, mobile number, email address, and create login credentials. This is the initial point of data collection and is necessary to establish your account.
• KYC Submission: When you submit documents through the 10wi account verification portal to complete identity verification and unlock withdrawal access.
• Deposits & Withdrawals: When you initiate a financial transaction on 10wi, payment method details and transaction metadata are collected by our payment processing systems and shared with us in aggregated form consistent with the applicable payment provider's data handling practices.
• Platform Use: Automatically, as you browse and interact with 10wi — including game play, betting activity, and account settings changes — through server logs, session tracking, and cookies.
• Support Interactions: When you contact 10wi's support team through any channel, including live chat, we collect and store the content of those communications.
• Third-Party Verification Services: Where 10wi uses third-party identity verification or fraud detection tools, those providers may return additional data points about you to 10wi that supplement the information you have provided directly.

Why We Use Your Data

The following table summarises the purposes for which 10wi uses personal data and the corresponding legal basis for each processing activity:

Legal Basis for Processing

10wi processes your personal data on the following legal grounds:

5.1 Contractual Necessity

The majority of data processing by 10wi is necessary to fulfil our contractual obligations to you as a registered player. This includes processing your registration information to create and maintain your account, verifying your identity to enable real-money transactions, and processing payment information to execute deposits and withdrawals. Without this processing, 10wi cannot provide you with its services.

5.2 Legal Obligation

Certain data processing activities are required by law, including the collection and retention of identity and financial records for anti-money-laundering compliance and the enforcement of age verification requirements under our gaming licence conditions. 10wi cannot waive these processing obligations regardless of player preference.

5.3 Legitimate Interest

10wi processes certain categories of data on the basis of its legitimate interests as a licensed gaming operator, including the use of device and behavioural data to detect fraud, the monitoring of betting and gaming patterns to identify problem gambling indicators, and the analysis of aggregated usage data to improve platform performance. Where 10wi relies on legitimate interest, we have assessed that this interest is not overridden by your fundamental rights and freedoms.

5.4 Consent

For optional processing activities — primarily direct marketing communications via SMS or email — 10wi relies on your explicit consent, which you may give or withdraw at any time through your account communication preferences or by contacting 10wi support.

Data Sharing & Disclosure

10wi does not sell or rent your personal data. We share your data only in the following limited circumstances:

• Payment Providers: Financial data is shared with JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and crypto payment processors solely to the extent necessary to execute the specific transaction you have initiated. Each provider operates under its own data protection obligations.
• Identity Verification Services: KYC documents and identity data may be passed to third-party identity verification providers who process this data on our behalf and under our instruction, for the sole purpose of verifying the authenticity of the documents and confirming your identity.
• Fraud Prevention Networks: Device identifiers and behavioural signals may be shared with fraud prevention services to detect and prevent fraudulent activity, account takeovers, and multi-accounting.
• Regulatory Authorities: 10wi will disclose personal data to licensing regulators, financial intelligence units, law enforcement agencies, and courts where required to do so by law, court order, or regulatory direction. 10wi will not notify you of such disclosures where doing so is prohibited by law or would prejudice an investigation.
• Business Transfers: In the event that 10wi undergoes a merger, acquisition, or sale of substantially all of its assets, player data may be transferred to the acquirer as part of that transaction. You will be notified of any such transfer that materially affects your privacy rights.

International Data Transfers

10wi's platform infrastructure and some of its third-party service providers may be located in countries outside Pakistan. Where personal data is transferred internationally, 10wi ensures that appropriate safeguards are in place to protect the transferred data to a standard consistent with applicable data protection requirements. These safeguards may include data processing agreements with contractual data protection clauses, transfers to providers operating under recognised privacy frameworks, or other mechanisms appropriate to the nature of the data and the jurisdiction involved.

Data Retention

10wi retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following specific retention periods:

• Active Account Data: Retained for the lifetime of your 10wi account and for a minimum of five years following account closure, in compliance with anti-money-laundering record-keeping requirements.
• KYC Documents: Retained for a minimum of five years from the date of submission or from the date of account closure, whichever is later, as required under our gaming licence conditions.
• Transaction Records: Full transaction history including deposits, withdrawals, and bet records is retained for a minimum of seven years from the date of each transaction for regulatory compliance purposes.
• Support Communications: Retained for three years from the date of the interaction, or longer where the communication relates to an unresolved dispute or regulatory matter.
• Marketing Consent Records: Records of your marketing consent or opt-out are retained for as long as necessary to demonstrate compliance with consent obligations, and for a minimum of two years following any withdrawal of consent.

Once the applicable retention period has expired and there is no legal basis for continued storage, 10wi will securely delete or anonymise the relevant personal data.

Cookies & Tracking Technologies

10wi uses cookies and similar technologies including local storage and session tokens. The following categories of cookies are used on the 10wi platform:

You can manage your cookie preferences for optional categories at any time. The cookie settings panel is accessible from the footer of every page on 10wi when accessed from a browser. Clearing your browser cookies will reset your preferences and you will be prompted to make new choices on your next visit.

Your Data Rights

As a player on 10wi, you have the following rights in relation to your personal data. These rights may be subject to limitations where legal obligations require us to retain or continue processing certain data.

To exercise any of the above rights, please contact 10wi's support team via live chat from within your logged-in account, specifying the right you wish to exercise and providing enough detail for us to locate and action your request. 10wi will not charge a fee for reasonable data rights requests.

Children & Minors

10wi's platform is strictly for individuals who are 21 years of age or older. 10wi does not knowingly collect personal data from anyone under the age of 21. If you are a parent or guardian and believe that your child has registered on 10wi or submitted personal data to the platform, please contact 10wi support immediately. Upon confirmation, 10wi will close the relevant account and take reasonable steps to delete the associated personal data, subject to any legal hold requirements.

10wi enforces the 21+ age restriction through mandatory CNIC verification. Accounts that fail age verification or where evidence of underage access is found are permanently closed without exception.

Marketing Communications

With your explicit consent, 10wi may send you promotional communications about new games, upcoming sports betting markets (including PSL season previews), bonus offers, and platform updates via SMS to your registered mobile number or email to your registered email address.

You may withdraw your consent to marketing communications at any time by updating your communication preferences in your 10wi account settings, or by contacting 10wi support and requesting removal from marketing lists. Withdrawal of marketing consent does not affect 10wi's right to send you transactional communications related to your account — such as deposit confirmations, withdrawal status updates, and security alerts — which are sent on the basis of contractual necessity and cannot be opted out of while your account is active.

Security Measures

10wi implements the following technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the 10wi platform.
• AES-256 encryption for personal data and KYC documents stored on 10wi's servers.
• Role-based access controls ensuring that only authorised 10wi personnel can access personal data, and only to the minimum extent required for their job function.
• Continuous intrusion detection monitoring and automated alerting for anomalous access patterns.
• Multi-factor authentication protection for 10wi administrative accounts.
• Regular security audits and penetration testing conducted by independent third-party security firms.
• Data backup systems with geographic redundancy to protect against data loss.
• Staff training on data protection obligations and secure data handling practices.

While 10wi employs industry-standard security measures, no internet-based platform can guarantee absolute security. You are responsible for maintaining the security of your own account credentials and should never share your password with any third party. If you suspect that your 10wi account has been compromised, change your password immediately and contact 10wi support.

Policy Changes

10wi reserves the right to update this Privacy Policy from time to time to reflect changes in our data handling practices, changes in applicable law, or changes to the 10wi platform. Where a material change is made that affects your rights or the way we use your personal data, we will notify you by email to your registered email address and by displaying a prominent notice upon login to the 10wi platform.

The effective date of the current version of this Privacy Policy is displayed at the top of this document. We recommend that you review this Privacy Policy periodically to stay informed about how 10wi protects your data. Continued use of 10wi following the effective date of an updated Privacy Policy constitutes acceptance of that updated policy.

Contact & Complaints

15.1 Contact Details

If you have any questions about this Privacy Policy, or if you wish to exercise any of your data rights, you may contact 10wi's support team via:

• Live Chat: Available 24/7 from within your logged-in 10wi account.
• Email: [email protected] — Please use the subject line "Privacy Enquiry" for fastest routing.

10wi aims to respond to all privacy-related enquiries within 48 hours, and to fulfil data rights requests within 30 days of receipt of a complete and verified request.

15.2 Complaints

If you are not satisfied with how 10wi has handled your personal data, you have the right to lodge a complaint. Please first raise your concern with 10wi's support team via the contact methods above so that we have an opportunity to resolve the issue directly. If your complaint is not resolved to your satisfaction through this process, you may escalate the matter to the data protection or privacy authority applicable under 10wi's licensing jurisdiction. Details of the relevant authority can be provided to you upon request.